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Important Rental Fees & Security Deposit Policy
1. Understanding Your Rental Fees & Security Deposit
| Description | Amount |
|---|---|
| Delivery Service Fee (Non-Refundable) | $25 |
| Pickup Service Fee (Non-Refundable) | $25 |
| Security Deposit (Refundable) | $50 |
| Total Collected at Checkout | $100 |
Here's what this means for you:
The delivery and pickup service fees total $50 per order, regardless of the number of rental items selected.
A separate $50 refundable security deposit is collected to help ensure rental equipment is properly cared for and returned.
The combined $100 is automatically calculated and applied at checkout. Of that amount, $50 is refundable, provided the rental equipment has been collected, inspected, and approved in accordance with our rental terms.
These charges apply per rental order, not per individual rental item.
2. Delivery, Pickup & Customer Service Desk Rentals
Booth & Event Delivery
Rental equipment designated for delivery will be delivered to your assigned booth or event location and collected by our team according to the scheduled pickup arrangements.
Steamers & Hangers — Customer Service Desk Pickup
At trade shows where a D&B Rental Displays Customer Service Desk is available, steamers and hangers are handled differently.
Customers are required to:
- Pick up steamers and hangers directly from the designated Customer Service Desk.
- Return these items to the Customer Service Desk at the end of their rental period.
- Ensure all rented items are accounted for when returned.
Important: Although steamers and hangers are not delivered directly to your booth, these orders are still subject to the standard $25 delivery fee and $25 pickup fee.
These are standard rental order service fees and apply whether equipment is delivered directly to your booth or picked up and returned at a designated service location.
3. Protect Your Security Deposit — Take Photos Before Leaving
We strongly recommend that customers take clear photographs of their rental equipment before leaving their booth or event location at the end of their rental period.
Your photographs should show:
- The condition of all rental equipment.
- The quantity of items left for collection.
- That mannequins and other equipment are properly assembled and intact.
- That all rental items have been left in the designated pickup area.
Why Is This Important?
During trade show breakdowns and event dismantling, there may be significant activity involving exhibitors, contractors, freight handlers, and other personnel.
Taking photographs creates a record of the condition and quantity of your rental equipment at the time you leave.
If questions arise concerning missing items, damage, or improperly disassembled equipment, your photographs may help establish how the equipment was left.
Customers are responsible for the care and condition of rental equipment while it is in their possession. If an issue is discovered after departure, photographs may be considered when reviewing the circumstances.
Our Recommendation: Before leaving your booth or event location, take a few pictures. It's a simple step that can help protect your refundable security deposit.
For steamers and hangers, please return all items directly to the Customer Service Desk and ensure your return has been recorded.
4. Refundable Security Deposit & Processing Timeline
Your $50 security deposit is refundable after our team has picked up and inspected your rental equipment, provided all applicable rental terms have been satisfied.
When Will My Refund Be Processed?
Eligible security deposit refunds will be submitted within 24 hours following the scheduled event closing date or rental end date, provided all rental equipment has been collected, inspected, and approved for refund.
For example, if your event closes on Sunday, eligible refunds will generally be submitted by Monday.
When Will I Receive My Money?
Once D&B Rental Displays submits your refund, please allow approximately 3–7 business days for the funds to appear on your original payment method.
The exact timing depends on your bank or payment provider. Weekends and bank holidays may affect processing times.
Please Note: Submitting a refund does not mean the funds will immediately appear in your account.
If equipment is missing, damaged, incomplete, or requires additional review, the security deposit may be subject to applicable charges or delayed processing in accordance with our rental terms.
The $25 delivery fee and $25 pickup fee are non-refundable.
5. Automatically Applied at Checkout
The delivery fee, pickup fee, and refundable security deposit are automatically calculated and included during checkout.
Customers do not need to add these charges manually.
You will have an opportunity to review the total charges before completing your rental transaction.
The combined $100 is collected per rental order, regardless of the number of products rented or the total rental amount.
6. Policy Applies to All Rentals & Events
This policy is standard across all rental orders serviced by D&B Rental Displays, including:
- Trade shows and exhibitions
- Fashion shows and presentations
- Private and corporate events
- Photo shoots and productions
- Other equipment rental occasions
The same policy applies to orders consisting of a single item or multiple rental products, including items requiring customer pickup and return.
7. Questions or Assistance?
We encourage customers to review these charges and rental procedures before completing their orders.
If you have any questions regarding rental fees, delivery, pickup, equipment returns, or security deposit refunds, please contact our customer service team.
Thank you for choosing D&B Rental Displays LLC. We appreciate your business and look forward to serving you at your next event!
