Frequently Asked Questions

  • WILL OUR RENTAL PRODUCTS BE PLACED IN OUR BOOTH OR DO WE NEED TO PICK THEM UP?
    ALL RENTAL PRODUCTS ARE PLACED IN THE BOOTH BY ONE OF OUR D&B TEAM MEMBERS.
  • ARE THERE ANY FEES FOR DELIVERY AND PICK UP?
    DELIVERY AND PICK UP FEES ARE INCLUDED.
  • CAN I RESERVE A STEAMER BEFORE THE SHOW STARTS?
    YES. PRE-ORDERING A STEAMER RENTAL VIA OUR WEBSITE IS EASY AND EFFICIENT. YOU ALSO HAVE THE OPTION OF RENTING STEAMERS “ON SITE” BY VISITING OUR D&B CUSTOMER SERVICE DESK LOCATED IN EXHIBITOR SERVICE AREA.
  • CAN I PAY FOR MY RENTAL WITH CASH OR CHECKS?
    NO CASH OR CHECKS ARE ACCEPTED FOR RENTALS. ONLY CREDIT CARDS OR ACH TRANSFERS.
  • I DON’T WANT TO EMAIL OR SEND MY CREDIT CARD NUMBER, HOW CAN I PAY FOR MY ORDER?
    WE CAN CREATE AN INVOICE AND EMAIL IT TO YOU WITH A SECURE LINK TO PAY ONLINE.
  • CAN I ORDER AT THE SHOW?
    YOU ARE ABLE TO PLACE AN ORDER AT THE SHOW. THERE IS AN ADDITIONAL 10% FEE FOR ALL ONSITE ORDERS.
  • DO I NEED TO RETURN OUR RENTAL PRODUCTS TO YOU?
    ALL RENTAL PRODUCTS ARE TO BE LEFT ASSEMBLED IN YOUR BOOTH. A D&B TEAM MEMBER WILL COME BY TO COLLECT PRODUCTS. THERE IS A $50 ASSEMBLY FEE FOR EACH UNASSEMBLED MANNEQUIN LEFT IN YOUR BOOTH PRIOR TO OUR PICK UP FROM YOUR BOOTH.
  • WHAT DO I DO IF I HAVE A PROBLEM WITH MY ORDER ON SHOW SITE?
    YOU CAN VISIT D&B CUSTOMER SERVICE DESK LOCATED AT EXHIBITOR SERVICES AREA OR YOU CAN CALL (702) 987-5965 OR EMAIL db@dbrentaldisplays.com AND ONE OF OUR D&B TEAM MEMBERS WILL GLADLY HELP YOU.
  • IS THE RENTAL PER DAY OR FOR THE DURATION OF THE SHOW?
    ALL RENTAL PRODUCTS ARE FOR THE DURATION OF THE SHOW. (EXCEPT STEAMERS)
  • WHAT IS YOUR CANCELLATION POLICY?
    CANCELLATIONS/RETURNS/CHANGES TO ORDER: ANY CHARGES ASSOCIATED WITH ANY CHANGES OR CANCELLATIONS WITHIN 72 HOURS OF DELIVERY DATE WILL NOT BE REFUNDED OR CREDITED. FOR ANY CHANGES OR CANCELLATIONS PRIOR TO THAT TIME, A CREDIT WITH D&B RENTAL DISPLAYS LLC. LESS 20% ADMINISTRATIVE FEE WILL BE APPLIED TO YOUR NEXT ORDER. CREDIT MUST BE APPLIED WITHIN 12 MONTHS.
  • CAN I EXPECT MY RENTAL PRODUCTS TO BE IN MY BOOTH WHEN I ARRIVE?
    AS THE “OFFICIAL VENDOR” D&B IS ALLOWED TO ARRIVE 1 DAY PRIOR TO EXHIBITOR’S MOVE IN DATE. WHEN THIS OCCURS WE STRIVE ON HAVING ALL OF OUR PRODUCTS DELIVERED ON THAT SAME DAY. HOWEVER, WITH THE EXCEPTION OF US NOT BEING ALLOWED IN A DAY BEFORE EXHIBITOR’S MOVE IN, WE MAKE IT OUR MISSION TO GET ALL PRODUCTS DELIVERED BY THE END OF EXHIBITOR MOVE IN DAY. OUR GOAL IS TO ALWAYS HAVE YOUR PRODUCTS READY IN YOUR BOOTH PRIOR TO SHOW DATE.
  • DO YOU OFFER ANY DISCOUNTS?
    YES WE DO. ALL DISCOUNTS ARE LISTED IN THE PROMO CODES TAB.
  • HOW DO I USE MY PROMO CODE?
    USE PROMO CODE AT CHECKOUT.
  • I DON’T HAVE A BOOTH NUMBER YET, CAN I STILL ORDER?
    YES YOU ARE ABLE TO ORDER WITHOUT A BOOTH NUMBER. WE DO RECEIVE AN UPDATED EXHIBITORS LIST WITH BOOTH NUMBERS FROM SHOW MANAGEMENT. WE WILL AOUTOMATICALLY UPDATE YOUR BOOTH NUMBER.
  • When I order onsite how soon should I expect my delivery?
    All onsite orders placed before 2:00pm will be delivered by 8:00pm. All onsite orders placed after 2:00pm will be delivered by 8:00am the next day. You do not have to wait in your booth for your delivery.